In case your QBO account is disconnected from your RBC PayEdge account, you can follow these steps to reconnect your accounts.
IMPORTANT: Only a QBO Admin will be able to connect/reconnect a QBO and RBC PayEdge account
Step 1: Click the settings gear icon in the top right corner and follow Manage Profile > Third Party Integrations.
Step 2: On the Third Party Integrations page, you will be able to see your existing QBO account connection. Click the Reconnect button to connect your QBO account to RBC PayEdge.
Step 3: You will be prompted to sign in to QBO and then connect RBC PayEdge to your QBO account.
Step 4: Once the connection is successful, you will be directed to the Third Party Integrations page of your RBC PayEdge account.
Step 5: On the Third Party Integrations page, you will see that your QBO account is connected to RBC PayEdge, and instead of a Reconnect button, you will now see a Sync button.
Step 6: Click on Dashboard and you will now be able to see your QBO connection on Dashboard as well. You can click Sync to sync data between RBC PayEdge and QBO.