If you have a Canadian or US mobile number and do not receive Two Factor Authentication Code, please ensure that:

  1. You have network coverage in your area

  2. Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings

Sometimes, there could be network delays and you may not receive the Authentication Code immediately. The Authentication Code is valid for 5 minutes.

If you have an international mobile number and you are trying to verify your mobile number, you will not be able to verify your international mobile number. Please connect with PayEdge support at 1-833-945-4292 for next steps.

You might be interested in the following questions

  1. Which add/edit/delete functions require Two Factor Authentication Code?

  2. Which add/edit/delete functions require Two Factor Authentication Code?

  3. How does Two Factor Authentication work?

  4. How can I verify my mobile number to receive Two Factor Authentication Code?

  5. My mobile number has changed; how do I update it to receive Two Factor Authentication Code?

  6. Do I have to enter Two Factor Authentication Code every time I access add/edit/delete functions?

  7. I am trying to update my mobile number but my Two Factor Authentication Code is being sent to my old mobile number; what should I do?

  8. My mobile number is updated and verified, but I am not getting a Two Factor Authentication Code?

  9. I received multiple Authentication Codes, which one should I use for add/edit/delete functions?

  10. I don’t approve orders; do I still need to update and verify my mobile number for Two Factor Authentication?

  11. My mobile number is already updated and verified; do I need to update it again for add/edit/delete functions?

  12. Under User Information, I see a checkbox for Two Factor Authentication for Sign In; if I uncheck that will Two Factor Authentication be turned off for add/edit/delete functions?

  13. How is Two Factor Authentication different for Sign In, Order Approval and Add/Edit/Delete functions?

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