To update your mobile number, follow the steps outlined below:

  1. Sign into RBC PayEdge

  2. Click Settings gear icon

  3. Select Manage Profile

  4. Select User Settings and you will be taken to User Information page

  5. Click Change to edit your mobile number and then click Update to save your changes

  6. Once mobile number is updated, click Verify (very important)

If you are trying to update your unverified mobile number, first, please contact the Super Admin user of your PayEdge profile as they will receive the Two Factor Authentication Code on your behalf which you need to input in the window.

If you are trying to update your verified mobile number, enter the Two Factor Authentication Code which will be sent to your old mobile number.

*If you don’t have access to your old mobile number, first, please contact the Super Admin user of your PayEdge profile. Your Super Admin user can update your mobile number under Edit Users. Once the Super Admin has updated your mobile number, you can verify under Settings >> Manage Profile >> User Settings.

You might be interested in the following questions

  1. Which add/edit/delete functions require Two Factor Authentication Code?

  2. Which add/edit/delete functions require Two Factor Authentication Code?

  3. How does Two Factor Authentication work?

  4. How can I verify my mobile number to receive Two Factor Authentication Code?

  5. I am unable to verify my mobile number; how do I receive Two Factor Authentication Code?

  6. Do I have to enter Two Factor Authentication Code every time I access add/edit/delete functions?

  7. I am trying to update my mobile number but my Two Factor Authentication Code is being sent to my old mobile number; what should I do?

  8. My mobile number is updated and verified, but I am not getting a Two Factor Authentication Code?

  9. I received multiple Authentication Codes, which one should I use for add/edit/delete functions?

  10. I don’t approve orders; do I still need to update and verify my mobile number for Two Factor Authentication?

  11. My mobile number is already updated and verified; do I need to update it again for add/edit/delete functions?

  12. Under User Information, I see a checkbox for Two Factor Authentication for Sign In; if I uncheck that will Two Factor Authentication be turned off for add/edit/delete functions?

  13. How is Two Factor Authentication different for Sign In, Order Approval and Add/Edit/Delete functions?

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