If you are trying to use add/edit/delete functions and do not receive an Authentication Code, please ensure that:

  1. You have network coverage in your area
  2. Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings

Sometimes, there could be network delays and you may not receive the Authentication Code immediately. The Authentication Code is valid for 5 minutes.

You might be interested in the following questions

  1. Which add/edit/delete functions require Two Factor Authentication Code?
  2. Which add/edit/delete functions require Two Factor Authentication Code?
  3. How does Two Factor Authentication work?
  4. How can I verify my mobile number to receive Two Factor Authentication Code?
  5. I am unable to verify my mobile number; how do I receive Two Factor Authentication Code?
  6. My mobile number has changed; how do I update it to receive Two Factor Authentication Code?
  7. Do I have to enter Two Factor Authentication Code every time I access add/edit/delete functions?
  8. I am trying to update my mobile number but my Two Factor Authentication Code is being sent to my old mobile number; what should I do?
  9. I received multiple Authentication Codes, which one should I use for add/edit/delete functions?
  10. I don’t approve orders; do I still need to update and verify my mobile number for Two Factor Authentication?
  11. My mobile number is already updated and verified; do I need to update it again for add/edit/delete functions?
  12. Under User Information, I see a checkbox for Two Factor Authentication for Sign In; if I uncheck that will Two Factor Authentication be turned off for add/edit/delete functions?
  13. How is Two Factor Authentication different for Sign In, Order Approval and Add/Edit/Delete functions?
Did this answer your question?