If you are trying to use Two Factor Authentication Code for Sign In, ensure that:

  1. The mobile number added is Canadian/American

  2. You have network coverage in your area

  3. Your mobile number on your profile is correct, you can confirm that under Settings >> Manage Profile >> User Settings

Sometimes, there could be network delays and you may not receive the Authentication Code immediately. The Authentication Code is valid for 5 minutes.

You might be interested in the following questions

1. How does Two Factor Authentication for Sign In work?

2. How can I turn on Two Factor Authentication for Sign In?

3. I am unable to see the email option for Two Factor Authentication for Sign In, what should I do?

4. My mobile number has changed; how do I update it to receive Two Factor Authentication Code for Sign In?

5. I am trying to update my mobile number but my Two Factor Authentication Code for Sign In is being sent to my old mobile number; what should I do?

6. I received ‘Too many login attempts’ error message, what should I do?

7. I’m trying to enter Two Factor Authentication Code for Sign In but it is not working, what should I do

8. How I can turn off Two Factor Authentication for Sign In?

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