We are constantly working to improve your PayEdge experience. Here is a summary of changes effective August 28, 2021.

Deactivation of Inactive Users

For your added protection and security, PayEdge will be deactivating users who have not logged into their PayEdge account in the last 11 months. These users will be notified via email before their access is deactivated, at which point, they will not be able to access their PayEdge account. In the event the user would like to retain their access, they will have to log in to their account, if their user access has been deactivated, they will have to contact PayEdge Support to reactivate their user access.

Note: Monitor all the users on your PayEdge profile; if you notice any users who no longer need access to PayEdge, please let your Super Admin know to delete/remove these users. For more information about adding and managing users, click here.

User Language Preference - English/French

Users will be able to view the PayEdge portal in their preferred language - English or French.

To update your language preference, follow these steps

  • Sign into RBC PayEdge

  • Click the setting gear icon

  • Select “Manage Profile”

  • Select “User Settings” and you will be taken to the “User Information” page

  • Select the language from the Language Preference dropdown - English or French and then click “Update” to save your changes

  • Once your language preference is updated, you will be able to view the PayEdge portal in the updated language

Updates to International Wire Transfer

While adding a payment method for International Wire Transfer, depending on whether the destination country is using International Bank Account Number (IBAN) system or not, users will be required to provide either IBAN or Account Number, not both. This will help to efficiently process payments without any confusion or delays.

Updates to Supplier Mass Import Template to Support Email Money Transfers

While mass importing suppliers to PayEdge via Suppliers >> Mass Import, now you will also be able to add the following for Email Money Transfer to the supplier

  • Security Question

  • Security Answer

Updates to Password Policy

For your added protection and security, the minimum password character length has been increased from 8 characters to 10 characters. The change will not affect your current password, even if it is only 8 characters. Whenever you change your password, you will be prompted to enter at least 10 characters to reset your password.

Additional Information

For additional information please search for articles on https://intercom.help/rbcpayedge/en/collections/2514401-frequently-asked-questions-faqs

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