Frequently Asked Questions (FAQs)

A curated list of the most commonly asked questions by RBC PayEdge customers

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Add/Edit/Delete functions that require Two Factor Authentication Code

Why do I need Two Factor Authentication Code for add/edit/delete functions?

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Which add/edit/delete functions require Two Factor Authentication Code?

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How does Two Factor Authentication work?

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How can I verify my mobile number to receive Two Factor Authentication Code?

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I am unable to verify my mobile number; how do I receive Two Factor Authentication Code?

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My mobile number has changed; how do I update it to receive Two Factor Authentication Code?

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Do I have to enter Two Factor Authentication Code every time I access add/edit/delete functions?

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I am trying to update my mobile number but my Two Factor Authentication Code is being sent to my old mobile number; what should I do?

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My mobile number is updated and verified, but I am not getting a Two Factor Authentication Code?

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I received multiple Authentication Codes, which one should I use for add/edit/delete functions?

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I don’t approve orders; do I still need to update and verify my mobile number for Two Factor Authentication?

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My mobile number is already updated and verified; do I need to update it again for add/edit/delete functions?

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Under User Information, I see a checkbox for Two Factor Authentication for Sign In; if I uncheck that will Two Factor Authentication be turned off for add/edit/delete functions?

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How is Two Factor Authentication different for Sign In, Order Approval and Add/Edit/Delete functions?

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Approve or Reject Orders Using Authentication Code or Approver Code

How do I update and verify my mobile number?

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Updated over a week ago

Why should I update and verify my mobile number?

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How do I know that I have a payment order pending for my approval?

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How do I approve or reject payment orders?

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Why do I need an Authentication Code or Approver Code to approve/reject a payment order?

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Updated over a week ago

Can I approve a payment order without an Authentication Code or Approver Code?

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What is the difference between Authentication Code and Approver Code?

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When do I need an Authentication Code?

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When do I need an Approver Code?

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I have an Approver Code and I received an Authentication Code as well, which one should I use to approve/reject a payment order?

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Updated over a week ago

How can I get an Authentication Code to approve or reject a payment order?

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How can I get an Approver Code to approve or reject a payment order?

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Updated over a week ago

How can I approve orders if I am unable to verify my mobile number?

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How do I know that my mobile number is verified?

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Updated over a week ago

My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order

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Updated over a week ago

I received multiple Authentication Codes, which one should I use to approve or reject an order?

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Updated over a week ago

I am getting an error that my Authentication Code is not valid or has expired?

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Updated over a week ago

I forgot my Approver Code, how can I retrieve or reset it?

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Updated over a week ago

When I add an Approver Code, I am not able to see the code under Edit User?

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Where can I find approved or rejected orders?

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I am unable to see an option to verify my mobile number?

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My mobile number is correct, but I am unable to verify my mobile number?

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Written by RBC PayEge
Updated over a week ago